Tag Archives: call centers

CRM collides with order management for a better solution

Today’s multichannel world grows more complex daily. Whether your orders are captured through traditional or online retail, call centers, IVRs or affiliates, having the right applications in place are critical to the growth of your organization, sales team performance and to customer loyalty.

Original post by Call Center Outsourcing News
Survey Evaluates Efficiencies of Mail Order [...]

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Senator Seeks To Slow Exodus of U.S. Call Centers

In an effort to slow the exodus of U.S. telephone work to overseas services, Sen. Charles Schumer is introducing legislation that would impose an excise tax on companies that transfer calls with American area codes to foreign call centers.

The measure would also require telling U.S. customers that the call is being transferred and to which [...]

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