Category Archives: world

Telco price wars hit BPO margins

The plethora of new pricing schemes from telecom companies, like ‘one paisa per second’ billing, has squeezed the margins of their business process outsourcing partners.
Original post by Call Center Outsourcing News
BPO: Higher Quality, Competitive CostsThe quality revolution that is underway in organizations — focusing on customer retention by delive…CIOs to be offered project Safe [...]

Feeding America taps Merkle for response management

Hunger relief nonprofit Feeding America has chosen Merkle’s Response Management Group to handle replies to its direct mail campaigns. The agency will be responsible for capturing data, acknowledgment fulfillment and call center services.

Original post by Call Center Outsourcing News
Chris Matthews: GOP ‘Outsourced’ Response to Indian-American Governor - NewsBustersChris Matthews: GOP ‘Outsourced’ Response to Indian-American [...]

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